reservations

Cuisine

When does breakfast start?
Breakfast starts from 8:30.
What kind of breakfast is served?
Breakfast is buffet style
Do you serve lunch?
Sorry.We do not offer a lunch service.
What time does dinner start?
Dinner starts from either 18:00 or 18:30.
What kind of dinner is served?
We serve Japanese kaiseki ryori cuisine (formally arranged dinner).
If I stay for two or more nights, will the dinner change?
We do not accept consecutive nights as a basic rule.
Where is dinner served?
Dinner and breakfast are served in our dining room.
Is room service available?
We do not offer room service.

Rooms

Are non-smoking rooms available?
Some non-smoking rooms are available.
Is it possible to bring in drinks?
It is possible to bring drinks into your room, but not into the dining venues.
Is Internet service available in the rooms?
The hotel provides Wi-Fi, so you can use the Internet in your room.

Hot spring

What time can I enter the large bath?
After check-in, you can use the large bath until 11:00 p.m. You can use also use the large bath from 6:00 a.m.

Service

Is there a launderette or cleaning service?
No, we do not offer those services.
Are there any vending machines?
There is a soft drink vending machine.
Are there any convenience stores or supermarkets nearby?
They are located five minutes away by car.
Can you come and pick us up?
We can pick you up at Kurokawa Onsen bus stop/Oguni Yu Station.
* If you wish to be picked up, please tell us your arrival time in advance.
Do you have a parking lot?
Yes. It is free and does not require a reservation.
Where is the nearest station or bus stop?
The nearest bus stop is Kurokawa Onsen bus stop.
What time is check-in and check-out?
As a basic rule, check-in is 3:00 p.m. (final check-in 7:00 p.m.), and check-out is 10:00 a.m. This may differ depending on your accommodation plan, so please confirm for your plan.
Can I check in earlier?
Early check-in is not possible, but we can keep your luggage and vehicle. Please ask at the reception.
Can I leave my luggage before check-in or after check-out?
We can keep your luggage before check-in but we cannot keep luggage after check-out.
Is there a curfew?
For safety management, as a basic rule we lock the inn at 11:00 p.m.
Can my pet stay with me?
Pets are not allowed.
Can I exchange foreign currency?
Unfortunately, we do not exchange foreign currency.

Payment

Can I pay by credit card?
We do not accept credit cards at the inn. On the official website and Jalan net, you can use online credit card payment.
What are the regulations regarding cancellations?
Our cancellation policy is as follows:
Three days before: 20% of room charge
Two days before: 30% of room charge
One day before: 50% of room charge
Same day: 80% of room charge
Cancellation with no contact: 100% of room charge
* The cancellation fee shall not be charged in the event of an unexpected situation, such as a road closure due to snow
What is the price for children?
Junior high school student and above: same charge as adult
Elementary school student: 70% of adult fee
Infant (with meals and Japanese futon set): 8,640 yen
Infant (no meals, with Japanese futon set): 2,160 yen
Infant (no meals, no Japanese futon set): 2,160 yen

* The admission fee for children aged 3 or above is 2,160 yen, regardless of whether they have meals or use a futon.
* The admission fee for children aged 2 or below is free if they do not have meals or use a futon.
* This may differ depending on your plan.
What is included in the charges?
Accommodation fees, consumption tax and service charges. Bath taxes are required separately. (150 per person)